Frequently asked questions.
1. **What services do you offer?**
We offer a range of photography services including product photography, lifestyle photography, studio shoots, on-location shoots, and high-end retouching. Additionally, we provide video and animation services, as well as content creation for social media, e-commerce listings, and marketing materials.
2. **How do you determine your pricing?**
Our pricing is based on several factors including the complexity of the shoot, the number of products, the type of images required (e.g., lifestyle vs. studio), retouching needs, and usage rights. We can provide a detailed quote after discussing your specific requirements.
3. **What is included in your photography packages?**
Our photography packages typically include pre-production planning, the photography session, post-production editing, and final delivery of images. Additional services such as styling, prop sourcing, and advanced retouching can be added as needed.
4. **What equipment do you use?**
We use high-end professional equipment including full-frame cameras, prime and macro lenses, studio lighting, and various backdrops and props. Our setup is designed to deliver high-resolution, sharp, and color-accurate images that showcase your products at their best.
5. **Can I see your portfolio?**
Absolutely! You can view our portfolio on our website www.ashernandez.com where we showcase a variety of past projects.
6. **How do I book a session?**
To book a session, please contact us via our website’s contact form or email. We will discuss your project in detail, provide a quote, and schedule a date for the shoot. A deposit will be required to secure your booking.
7. **What is your cancellation policy?**
If you need to cancel or reschedule, please notify us as soon as possible. Cancellations made within 7 days of the shoot may incur a cancellation fee. Rescheduling is subject to availability. Full details of our cancellation policy are provided in our terms and conditions.
8. **How long will it take to receive my photos?**
Turnaround time depends on the scope of the project. Typically, you can expect to receive your photos within 2-3 weeks after the shoot. For urgent projects, expedited services are available for an additional fee.
9. **Do you provide retouching services?**
Yes, all our packages include basic retouching to ensure your products look their best. Advanced retouching services, such as background removal, color correction, and detailed product enhancements, are also available upon request.
10. **What are my rights to the photos?**
Clients receive high-resolution digital images with a standard usage license, allowing for use in marketing, advertising, and promotional materials. Exclusive rights or extended usage licenses can be negotiated for an additional fee. Detailed licensing terms are included in our contract.
11. **Can you handle large volume projects?**
Yes, we are equipped to handle large volume projects and can scale our services to meet your needs. We work efficiently to ensure high-quality results even with tight deadlines and large quantities of products.
12. **Do you offer any discounts for long-term contracts
or multiple projects?**
We value long-term partnerships and are happy to discuss discounted rates for ongoing or multiple projects. Please contact us to discuss your specific needs and we can tailor a package that offers the best value.
13. **Do you travel for on-location shoots?**
Yes, we are available for on-location shoots both locally and internationally. Travel fees may apply depending on the distance and scope of the project. Please contact us to discuss your location and project requirements.
14. **What if I am not satisfied with the final images?**
Client satisfaction is our top priority. We work closely with you throughout the process to ensure we meet your expectations. If you are not satisfied with the final images, we offer a revision process to address any concerns and make necessary adjustments.
15. **How do you handle confidential or sensitive
products?**
We respect client confidentiality and are experienced in handling sensitive products. We are happy to sign non-disclosure agreements (NDAs) and take additional measures to ensure your product information remains secure.
16. **Can I be present during the shoot?**
Yes, clients are welcome to be present during the shoot. This allows for real-time feedback and ensures we capture exactly what you envision. If you cannot be present, we can provide remote viewing options or regular updates during the shoot.